BoardPackager does not support password-protected documents at this time. You'll know if your document is password protected if you get this error message:


Here's a brief overview of how to remove password protection from your documents before uploading listed by software type:


Adobe Acrobat Reader

(Windows and Mac)

Select the Secure button [] in the main interface and from the menu.

• Then select Remove Security.

When prompted, enter the password of the document and select OK to remove the password. 

Once the password is removed, you will have to Re-save the document.

 


Google Chrome

Drag any password protection PDF file into Google Chrome Browser.

When prompted, enter the password and select Enter to open the file.

Go to the File menu in Google Chrome and choose Print (or press Ctrl+P on windows or Cmd+P on Mac). 

• Choose the destination printer as Save as PDF 

Select Save.

 


Preview

(MacOS)

• Open the encrypted PDF file in Preview.

Enter the password to gain access to the document (you must unlock the document to be able to remove the password from the PDF file)

Choose the File menu and select Save or Save As

Save the file as a PDF. Be sure to leave the encryption button unchecked.

If you save over the existing file it will remove the password from the document. Alternatively, you can save the file with a new file name to create a new secondary PDF file without password protection


 


Office Word

(Windows)

• Open the encrypted document

• Enter the password to gain access to the document (you must first unlock the document to be able to remove the password from the file).

 Go to File, then Info, then Protect Document, then Encrypt with Password.

• Clear the password in the password box, and then click OK.