Domecile does not support password-protected documents at this time. If your document is password protected, you will get this error message:
Here's how to remove password protection from documents before uploading:
password protected documents
Adobe Acrobat Reader (Windows and Mac)
:: Select the Secure button [
] in the main interface and from the menu
:: Select Remove Security
:: Enter the password of the document when prompted
:: Select OK to remove password
:: Re-save document
Google Chrome
:: Drag any password protection PDF into Google Chrome Browser
:: When prompted, enter the password, then Enter to open file
:: Go to File menu in Google Chrome
:: Choose Print (or press Ctrl+P on Windows or Cmd+P on Mac)
:: Choose destination printer as Save as PDF
:: Select Save
encrypted/read-only documents
Preview (MacOS)
:: Open the encrypted PDF in Preview
:: Enter password to gain access (you must unlock the document to be able to remove the password from the PDF file)
:: Choose File menu and
:: Select Save or Save As
:: Save the file as PDF. Be sure to leave the encryption button unchecked.
:: If you save over the existing file it will remove the password from the document. Alternatively, you can save the file with a new file name to create a second PDF without password protection
Office Word (Windows)
:: Open encrypted document
:: Enter password to gain access (you must first unlock document to remove password)
:: Go to File, then Info, then Protect Document, then Encrypt with Password
:: Clear the password in the password box, then select OK
Google Chrome
:: Drag the encrypted file into a Chrome browser window. This should open the file as a new tab in Chrome
:: Select the Print icon
:: Use the Destination dropdown
:: Set Save as PDF as the Destination.
:: Click Save
:: A new unencrypted version of the file should automatically download to your local drive
:: Upload the unencrypted file to your package.
