Prior to filing a dispute, please contact us immediately so that we may help resolve the situation for you.

Per the Fair Credit Billing Act (FCBA) of 1975: § 170 and our terms of service, you are agreeing to contact us prior to filing any disputes when you use our platform.

You may email refunds@boardpackager.com for assistance.

Refunds - Moving Deposits & Refundable Fees

BoardPackager is the system for submitting digital applications and building fees to property management companies.

If you have paid a refundable fee through our platform, you must contact the property management directly for your refund. BoardPackager does not hold these funds.

Their contact information may be found on the property's building page, and in the Deal Parties section of your open application.

Other Refunds

Please contact refunds@boardpackager.com for any other refunds in question.

Payment Issues

If you receive an error message upon your payment attempt, we advise that you first contact your bank to ensure they have cleared the authorization.

For any other payment concerns, please contact info@boardpackager.com.