disputes
Prior to filing a dispute, please contact us immediately so that we may help resolve the situation for you.
Per the Fair Credit Billing Act (FCBA) of 1975: § 170 and our terms of service, you are agree to contact us prior to filing any disputes when you use our platform.
Email refunds@domecile.com for assistance.
refunds
You may request a refund up to 30 days after initial purchase. Exceptions do apply (deposits, etc.) so please contact refunds@domecile.com if you have any questions.
If you have paid a refundable deposit fee through our platform, you must contact property management directly for your refund. Domecile does not hold these funds. Their contact information may be found on the property's page and in the Deal Parties section of your application.
payment issues
If you receive an error message upon your payment attempt, we advise that you first contact your bank to ensure they have cleared the authorization.
For any other payment concerns, please contact info@domecile.com.
