The Reset Fees button appears above the Fees table after you've assigned fees.
Use this button in the case of a fee assignment error.
Please note: Resetting fees will cancel all current authorizations, so parties who have previously authorized their fees will need to re-authorize.
This will not result in a double charge because authorizations are holds—not charges—placed on the card until property management collects the funds.
Important
Only the Package Creator and/or any Agent of the deal has permission Reset Fees.
If an application package has been submitted to property management, additional steps will need to be taken:
- If property management hasn't collected or rejected the fee, select Withdraw from Package Processor(s), then Reset Fees
- If property management has rejected the fees, request support directly via info@domecile.com